Privacy Policy

This Privacy Policy describes how Southside Home Services collects, uses, and shares personal information of users of our website and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and customers of our services, including:

  • Personal Information: This includes your name, address, phone number, email address, and any other information you provide to us when you request a service, fill out a form, or communicate with us.
  • Payment Information: When you pay for our services, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment processor.
  • Website Usage Information: We collect information about your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this information.
  • Service-Related Information: We collect information related to the services we provide, such as details about your home, the services requested, and any issues encountered during the service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To provide the services you request, including winterization, weatherization, handyman assistance, drywall installation, and rental apartment turnovers.
  • Communication: To communicate with you about your service requests, appointments, and any updates or changes to our services.
  • Payment Processing: To process payments for our services.
  • Improving Our Services: To analyze website usage and service-related information to improve our website, services, and customer experience.
  • Marketing: To send you promotional emails or newsletters about our services, special offers, or other information we think you may find interesting. You can opt-out of receiving these communications at any time.
  • Legal Compliance: To comply with legal obligations, such as responding to subpoenas or court orders.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support providers, and marketing agencies.
  • Business Partners: We may share your information with business partners who offer related services or products that may be of interest to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Analyze Website Traffic: To understand how users interact with our website and improve its performance.
  • Personalize Your Experience: To remember your preferences and provide a more personalized experience.
  • Targeted Advertising: To display targeted advertisements based on your interests and browsing history.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
  • Secure Storage: We store your personal information on secure servers with limited access.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [Insert Email Address Here]
  • Phone: [Insert Phone Number Here]
  • Address: [Insert Physical Address Here]

Effective Date: [Insert Date]